NEXT AVAILABLE DATE FOR COOKIE DELIVERY IS 31st January 2025. NB: Signature range $ increased

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Shipping Terms and Conditions

17 September 2024

Make Your Branding Memorable

01 September 2022

Pick your Cookie font!

10 June 2022

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Celebrating 3 years

10 April 2022

Shipping Terms and Conditions

featured Shipping Terms and Conditions

We are thrilled that you have chosen Personalised Cookies to help you celebrate your special occasion. When ordering cookies to arrive in the mail, once they leave our hot little hands...

On Sep 17, 2024 by Nikki Kennedy 0 Comments

Make Your Branding Memorable

Make Your Branding Memorable

5 simple tips to make your branding memorable! 1. Create stunning imagery that represents your brand. Personalised Cookie uses hand sketches that include bakery images and cookies to easily identify that...

On Sep 01, 2022 by Nikki Kennedy 0 Comments

Pick your Cookie font!

Pick your Cookie font!

We are experts in picking fonts that are just right for your cookie including: - The right sized font to get the maximum amount of text to fit within the...

On Jun 10, 2022 by Nikki Kennedy 0 Comments

Google Reviews

Google Reviews

We are now up and running on google and it would mean the world to us if you could leave a google review :) The biggest compliment for a small...

On Jun 04, 2022 by Nikki Kennedy 0 Comments

Celebrating 3 years

Celebrating 3 years

It has taken me a while but there is no better time than on Personalised Cookie’s third Birthday to introduce myself. Hi! My name is Nikki and I create personalised...

On Apr 10, 2022 by Nikki Kennedy 0 Comments

Difference between Watercolour and Marble Cookies

Difference between Watercolour and Marble Cookies

When it comes to choosing what type of icing design you would like, you want something that will really give the wow factor but still fit your style. We have...

On Apr 10, 2022 by Nikki Kennedy 0 Comments

Please Read Before Purchasing Cookies Online 1.1 To order on www.PersonalisedCookies.com.au you will be required to specify: (a) the items/cookies that you want to order and allow minimum 5 working days from placing the order; (b) the date for delivery ensuring you allow for extra time if there are delays with Australia Post. We do not refund if your cookies arrive late; (c) how you wish to pay (credit card, direct deposit or paypal) (d) details we require to finalise your order including your personal details.(e) that all information (specifics) regarding the order that may have been discussed via Facebook, Instagram, text or email is copied into the ‘Additional Information’ section to ensure all information is kept in the one place. We cannot keep track of all correspondence across all mediums. If it isn’t on your confirmation it unfortunately won’t be included in your order. 1.2 Please ensure that you check all of the details you enter and correct as your order will be processed once payment has been confirmed.1.3 We reserve the right to refuse any order on any grounds. 2 SPECIFYING REQUIRED DATE & POSTAGE 2.1 When submitting an order, you will be asked to enter a date for which the order is required to arrive by – make sure you allow extra time for postage delays. The booking calender will show if your required date is available. 2.2 If you do not enter a date, your order will be posted as soon as possible. 2.3 All orders are sent via express post through Australia post. We do not take responsibility for delays caused by Australia Post and strongly recommend allowing extra time for your cookies to be delivered if they are for a gift or event for a specific date. Cookies come individually sealed, wrapped in tissue paper and in box with bubble wrap if needed. These are perishable items however. Damage may occur in the shipping process. Personalised Cookies is not responsible for this. 2.4 We aim to be sustainable and try to recycle postage boxes where possible. 2.5 Please only select pick up if you intend to pick up your order from Wilston in Brisbane and you will need to pre arrange a day with Nikki as it’s subject to availability. 3 PRICES3.1 All prices include GST . If you request an invoice this will not include GST. 3.2 We reserve the right to refuse an order or alter the agreed price if an incorrect price was given due to a software malfunction or interference with the booking platform. 4 PAYMENT 4.1 You must pay for the Products at the time of submitting your order using an approved payment method (Square, PayPal or direct deposit). 4.2 The payment will be processed by us immediately and will be debited from your account in the time frame set by your card or account provider. 4.3 If we are unable to authorise your payment via the selected payment method at check out, your order will not be processed and therefore cancelled. 4.4 We have engaged a third party payment provider to securely process credit and debit card payments and store payment details for account holders. We will not store your credit or debit card information on our servers and will not have direct access to your payment information. 5 CHANGES & CANCELLATIONS BY YOU5 .1 Changes will be accepted within 2 hours of your order being placed. 5.2 Cancellations are permitted within a reasonable time frame provided packaging and ingredients have not been purchased for your order. 5.3 Cancellations are not permitted once order has been made or shipped 5.4 Refunds are returned by original payment method 6 CHANGES & CANCELLATIONS BY US 6.1 If we are unable to fulfil your Order due to unforeseen circumstances, or if one of the products is no longer available, we may contact you to cancel or vary your order. 6.2 In such a case, we will determine whether it is appropriate to: (1) replace the unavailable item with another item of a similar value; (2) provide a partial refund of the price of the unavailable item; (3) cancel the entire order and provide a full refund; or 6.3 Any approved refunds will be processed immediately 7 REFUND POLICY 7.1 If you are not happy with your experience please contact us immediately and we will work to resolve your concerns 7.2 Any complaint must be submitted to us within 48 hours of receiving your order. We will review your request and get back to you as soon as possible on how we propose to rectify your experience. 7.3 Any decision to grant a refund will be at our discretion (subject to our legal obligations) but we will always endeavour to address any complaints to your satisfaction. We will process any approved refunds within 5 business days of approval. 8. ALLERGENS Our cookies are made with Vanilla Beans. Cookies are made in a kitchen that does also process nuts and other common allergens. VANILLA SUGAR COOKIE WITH ICING CONTAINS: possible traces of nuts including peanuts possible traces of seeds contains eggcontains glutencontains dairy