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Celebrating 3 years

by Nikki Kennedy 10 Apr 2022

It has taken me a while but there is no better time than on Personalised Cookie’s third Birthday to introduce myself.  Hi! My name is Nikki and I create personalised cookies for all events and occasions. Not cakes or cupcakes (though I do get lots of requests), just cookies. I am known to be a Jack of all trades but as they say… Jack of all trades, master of none! So I aim to do one thing and one thing only … but do it well!

On a personal level, I am married to a beautiful man and have two gorgeous boys. Life isn’t without its challengers though. My husband is a FIFO – challenge number one and my eldest Jack who is four has special needs and requires regular intensive therapy  – challenge number two. Throw into the mix a new baby in 2021 and that’s one big cookie full of fudge, sprinkles, choc chips.. you name it, it’s in there! It’s hectic – I could almost call it a circus as I’m an A-CLASS juggler lol.

How did my little empire start? I have always been a creative person who enjoyed baking. I studied graphic design and have had a career as a graphic designer, media manager and marketing manager whilst baking on the side as a hobby.

I started focussing more on cookies when Jack was born in 2017/2018. I was still working as a Marketing Manager for a travel agency so having baking on the side was the perfect timeout. Friends were referring friends and I thought it would be a good time to build myself a website and almost instantly the orders started flowing in. I found myself a local commercial kitchen to hire and got the sign off from the council to grow my little business. Juggling Jack, work, FIFO wife and cookies took more skill than baking itself!

Lots has happened between 2018 – 2021 and Personalised Cookies has expanded so much it enabled me to take it full time and invest in building our very own commercial kitchen. It’s my happy space. Pink walls, my branding in pink neon lights and that feeling of “I built this from scratch and it’s all mine”.

It not only fuels my creative drive, but allows the flexibility of helping Jack reach his full potential with increased therapy. Words can’t express my thanks to not only my family, friends and clients that order cookies for their celebrations, but the big corporations that return to give their branding the WOW factor with cookies! You are why I am here and forever grateful.

Now I have turned my hobby into my career and excited about what the future holds! Happy third Birthday my little business! Keep an eye out for my next post with photos of me in my commercial kitchen (cause let’s be honest… I should have some photos of me doing work and not just a full face of makeup lol)

Love Nikki

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Big things are happening behind the scenes and we will be closed 1st March to 30th June 2024. However, we will still be quoting and getting back to all enquiries :) Keep up to date below!
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Please Read Before Purchasing Cookies Online1.1 To order on you will be required to specify:(a) the items/cookies that you want to order and allow minimum 5 working days from placing the order;(b) the date for delivery ensuring you allow for extra time if there are delays with Australia Post;(c) how you wish to pay (credit card, direct deposit or paypal)(d) details we require to finalise your order including your personal details.(e) that all information (specifics) regarding the order that may have been discussed via Facebook, Instagram, text or email is copied into the ‘Additional Information’ section to ensure all information is kept in the one place. We cannot keep track of all correspondence across all mediums. If it isn’t on your confirmation it unfortunately won’t be included in your order.1.2 Please ensure that you check all of the details you enter and correct as your order will be processed once payment has been confirmed.1.3 We reserve the right to refuse any order on any grounds.2 SPECIFYING REQUIRED DATE & POSTAGE2.1 When submitting an order, you will be asked to enter a date for which the order is required to arrive by – make sure you allow extra time for postage delays. The booking calender will show if your required date is available.2.2 If you do not enter a date, your order will be posted as soon as possible.2.3 All orders are sent via express post through Australia post. We do not take responsibility for delays caused by Australia Post and strongly recommend allowing extra time for your cookies to be delivered if they are for a gift or event for a specific date. Cookies come individually sealed, wrapped in tissue paper and in box with bubble wrap if needed. These are perishable items however. Damage may occur in the shipping process. Personalised Cookies is not responsible for this.2.4 We aim to be sustainable and try to recycle postage boxes where possible.2.5 Please only select pick up if you intend to pick up your order from Wilston in Brisbane and you will need to pre arrange a day with Nikki as it’s subject to availability.3 PRICES3.1  All prices do not include GST (business not eligible at this stage) . If you request an invoice this will not include GST.3.2 We reserve the right to refuse an order or alter the agreed price if an incorrect price was given due to a software malfunction or interference with the booking platform.4 PAYMENT4.1 You must pay for the Products at the time of submitting your order using an approved payment method (Square, PayPal or direct deposit).4.2 The payment will be processed by us immediately and will be debited from your account in the time frame set by your card or account provider.4.3 If we are unable to authorise your payment via the selected payment method at check out, your order will not be processed and therefore cancelled.4.4 We have engaged a third party payment provider to securely process credit and debit card payments and store payment details for account holders. We will not store your credit or debit card information on our servers and will not have direct access to your payment information.5 CHANGES & CANCELLATIONS BY YOU5.1 Changes will be accepted within 2 hours of your order being placed.5.2 Cancellations are permitted within a reasonable time frame provided packaging and ingredients have not been purchased for your order.5.3 Cancellations are not permitted once order has been made or shipped5.4 Refunds are returned by original payment method6 CHANGES & CANCELLATIONS BY US6.1 If we are unable to fulfil your Order due to unforeseen circumstances, or if one of the products is no longer available, we may contact you to cancel or vary your order.6.2 In such a case, we will determine whether it is appropriate to:(1) replace the unavailable item with another item of a similar value;(2) provide a partial refund of the price of the unavailable item;(3) cancel the entire order and provide a full refund; or6.3 Any approved refunds will be processed immediately7 REFUND POLICY7.1 If you are not happy with your experience please contact us immediately and we will work to resolve your concerns7.2 Any complaint must be submitted to us within 48 hours of receiving your order. We will review your request and get back to you as soon as possible on how we propose to rectify your experience.7.3 Any decision to grant a refund will be at our discretion (subject to our legal obligations) but we will always endeavour to address any complaints to your satisfaction. We will process any approved refunds within 5 business days of approval.8. ALLERGENSOur cookies are made with Vanilla Beans. Cookies are made in a kitchen that does also process nuts and other common allergens.VANILLA SUGAR COOKIE WITH ICING CONTAINS: possible traces of nuts including peanuts possible traces of seeds contains eggcontains glutencontains dairy
this is just a warning
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