About Personalised Cookies

NEXT AVAILABLE DATE FOR COOKIE DELIVERY IS 23rd OCTOBER. Min order is 12 individual cookies per message/design.

BEHIND THE SCENES

Meet Nikki Kennedy

Meet Nikki from Personalised Cookies! She loves to create unique and personal things that give the WOW factor and leave a lasting impression!

Personalised Cookies is a licensed commercial kitchen based in Wilston, North Brisbane. We have a large range of cookie designs and custom gift packs to suit all occasions. We are experts in making brands stand out in a crowd with our edible images and custom logo embossers.

Meet Nikki from Personalised Cookies! She loves to create unique and personal things that give the WOW factor and leave a lasting impression!

Personalised Cookies is a licensed commercial kitchen based in Wilston, North Brisbane. We have a large range of cookie designs and custom gift packs to suit all occasions. We are experts in making brands stand out in a crowd with our edible images and custom logo embossers.

Personalised Cookies works alongside leading suppliers that supply us with all the tools that make our cookies unique. If you need something extra special, we have built relationships that ensures fast turn around for things such as raised stamps, custom packaging or edible images.

WANT TO KNOW MORE?

GET IN TOUCH

Talk to us today about how we can make your cookie dreams come true!

WILSTON PICKUP

Personalised Cookies ships Australia wide or have the option to Pickup in Wilston North Brisbane

FAMILY OWNED

Read the story of how Personalised Cookies was created and where it is today.

So much love and attention goes into each cookie. From the customer service, design, flavour and packaging, all our products are handmade with premium ingredients. Your cookies will not only look amazing, they will taste just as great. The end result? Your friends, family or customers raving about you, your event or brand... who doesn't want to stand out from the crowd!

Catering for all occasions including birthdays, baby showers, hens parties, weddings plus more. Our cookies come in a range of shapes and are approx 70mm in diameter, complimentary wrapped in premium cello packaging & heat sealed for freshness.

Please Read Before Purchasing Cookies Online 1.1 To order on www.PersonalisedCookies.com.au you will be required to specify: (a) the items/cookies that you want to order and allow minimum 5 working days from placing the order; (b) the date for delivery ensuring you allow for extra time if there are delays with Australia Post. We do not refund if your cookies arrive late; (c) how you wish to pay (credit card, direct deposit or paypal) (d) details we require to finalise your order including your personal details.(e) that all information (specifics) regarding the order that may have been discussed via Facebook, Instagram, text or email is copied into the ‘Additional Information’ section to ensure all information is kept in the one place. We cannot keep track of all correspondence across all mediums. If it isn’t on your confirmation it unfortunately won’t be included in your order. 1.2 Please ensure that you check all of the details you enter and correct as your order will be processed once payment has been confirmed.1.3 We reserve the right to refuse any order on any grounds. 2 SPECIFYING REQUIRED DATE & POSTAGE 2.1 When submitting an order, you will be asked to enter a date for which the order is required to arrive by – make sure you allow extra time for postage delays. The booking calender will show if your required date is available. 2.2 If you do not enter a date, your order will be posted as soon as possible. 2.3 All orders are sent via express post through Australia post. We do not take responsibility for delays caused by Australia Post and strongly recommend allowing extra time for your cookies to be delivered if they are for a gift or event for a specific date. Cookies come individually sealed, wrapped in tissue paper and in box with bubble wrap if needed. These are perishable items however. Damage may occur in the shipping process. Personalised Cookies is not responsible for this. 2.4 We aim to be sustainable and try to recycle postage boxes where possible. 2.5 Please only select pick up if you intend to pick up your order from Wilston in Brisbane and you will need to pre arrange a day with Nikki as it’s subject to availability. 3 PRICES3.1 All prices include GST . If you request an invoice this will not include GST. 3.2 We reserve the right to refuse an order or alter the agreed price if an incorrect price was given due to a software malfunction or interference with the booking platform. 4 PAYMENT 4.1 You must pay for the Products at the time of submitting your order using an approved payment method (Square, PayPal or direct deposit). 4.2 The payment will be processed by us immediately and will be debited from your account in the time frame set by your card or account provider. 4.3 If we are unable to authorise your payment via the selected payment method at check out, your order will not be processed and therefore cancelled. 4.4 We have engaged a third party payment provider to securely process credit and debit card payments and store payment details for account holders. We will not store your credit or debit card information on our servers and will not have direct access to your payment information. 5 CHANGES & CANCELLATIONS BY YOU5 .1 Changes will be accepted within 2 hours of your order being placed. 5.2 Cancellations are permitted within a reasonable time frame provided packaging and ingredients have not been purchased for your order. 5.3 Cancellations are not permitted once order has been made or shipped 5.4 Refunds are returned by original payment method 6 CHANGES & CANCELLATIONS BY US 6.1 If we are unable to fulfil your Order due to unforeseen circumstances, or if one of the products is no longer available, we may contact you to cancel or vary your order. 6.2 In such a case, we will determine whether it is appropriate to: (1) replace the unavailable item with another item of a similar value; (2) provide a partial refund of the price of the unavailable item; (3) cancel the entire order and provide a full refund; or 6.3 Any approved refunds will be processed immediately 7 REFUND POLICY 7.1 If you are not happy with your experience please contact us immediately and we will work to resolve your concerns 7.2 Any complaint must be submitted to us within 48 hours of receiving your order. We will review your request and get back to you as soon as possible on how we propose to rectify your experience. 7.3 Any decision to grant a refund will be at our discretion (subject to our legal obligations) but we will always endeavour to address any complaints to your satisfaction. We will process any approved refunds within 5 business days of approval. 8. ALLERGENS Our cookies are made with Vanilla Beans. Cookies are made in a kitchen that does also process nuts and other common allergens. VANILLA SUGAR COOKIE WITH ICING CONTAINS: possible traces of nuts including peanuts possible traces of seeds contains eggcontains glutencontains dairy