Have a question? Maybe yours might be quickly answered below, if you have other questions, please just send them to hello@personalisedcookies.com.au
YES definitely! Not only do we offer high quality products, but we are accredited with a FIVE star BCC ‘eat safe’ rating and a registered BCC approved kitchen with food licence. Plus a clear to work certificate SITXFSA001 which is nationally recognised training..
Yes, all cookies are individually heat sealed and last up to 8 weeks
Yes, 8 cookies is the minimum.
Sure do! If you have something special in mind, drop us an email and we will work with you to create something personal and special!
As we use premium ingredients you will find traces of Madagascan Vanilla bean seeds through your cookie.
We won’t be able to guarantee all message requests. If we feel we are unable to meet your specific needs we will cancel and refund your money.
Yes we post Express Australia wide. Every effort is made to package your cookies with the care and attention they deserve and in the same condition as they leave us. Please understand these are a baked, handmade item and therefore some crumbs may be visible and damage may occur while in transit with Australia Post. Personalised Cookies cannot be held responsible for damage caused by Australia Post.
Sorry only currently shipping Australia wide
Certainly! Save on postage and pick up at our location in Wilston North Brisbane QLD.
No, however the cookies are made in a kitchen that does also process nuts and other common allergens. VANILLA COOKIE WITH ICING CONTAINS: possible traces of nuts including peanuts possible traces of seeds contains egg contains gluten contains dairy
Cookies can last up to 8 weeks. Please store in a cool, dry, dark place (not fridge). Once opened please keep in sealed container.
Please communicate with us as soon as possible and we will do our best to accommodate any changes. As you can understand, cookies are perishable items and once personalised after you place your order we are unable to offer a refund.
We are currently offering gluten free options – contact us and we will work with you.
You have the option to select what date you would like your cookies to arrive by in the order form. We do our best to get your cookies as close to this date as possible, but keep in mind there are delays with Australia Post so ALWAYS bring forward your required date just in case. It’s better to be safe than sorry and unfortunately its out of our control if you haven’t allocated enough time. Head to our contact page and email us in the quote section if you have a specific date request or last minute orders. We will do our best to accommodate you.
YES! We are all about personalisation – if you need a little something special in there, we are more than happy to help you out. To fill in your personal message you will be able to put your note in when you select ‘Ship to different address’ there will be a box at the bottom of the receivers address.
Sorry unfortunately once an order has been sent, we cannot change the delivery address or get in contact with Australia Post. Please triple check your order details before you submit and don’t forget if you are sending to a Business don’t forget to include the Business name or Australia Post might reject it. If your item needs to be re-sent due to incorrect details, you will be responsible for re-delivery charges.
Once we have dispatched your order, you will receive a confirmation email and tracking number to keep an eye on your package.
Shipping is from $13.50 for express overnight/next day delivery for 1- 13 cookies (higher for more cookies and if there are gift boxes included). If your postcode doesn’t fall within Australia Posts next day guarantee you will receive it within two days. Postage costs include packaging, wrapping + handling charges 🙂
Your happiness is our number one priority. If you are not entirely satisfied with your order please contact us immediately. Email us hello@personalisedcookies.com.au and we will work together to resolve it.
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