FAQs

YES definitely! Not only do we offer high quality products, but we are accredited with a FIVE star BCC ‘eat safe’ rating and a registered BCC approved kitchen with food licence. Plus a clear to work certificate SITXFSA001 which is nationally recognised training.

We use a stand-alone commercial kitchen dedicated to manufacturing cookies (not an in-home multi-use kitchen) with strict council regulations.

Yes, all cookies are individually heat sealed and last up to 8 weeks

Yes, 12 cookies per design / message is the minimum.

NUTRITION INFORMATION Servings per package: 1 Serving size: 50 g Average Quantity per Serving: Energy 977 kJ Protein 2.3 g Fat, total 13.3 g - saturated 8.6g Carbohydrate 25.8g - sugars 14.8 g Sodium 73mg. Source: https://www.foodstandards.gov.au/industry/npc/Pages

Yes definitely! We can work together to bring your cookie dreams to reality and within your budget.

This all depends on the shape of cooking you pick but our standard size has a diameter of 7cm for our round cookies.

As we use premium ingredients you will find traces of Madagascan Vanilla bean seeds through your cookie.

We won’t be able to guarantee all message requests. If we feel we are unable to meet your specific needs we will cancel and refund your money.

Yes we post Express Australia wide. Every effort is made to package your cookies with the care and attention they deserve and in the same condition as they leave us. Please understand these are a baked, handmade item and therefore some crumbs may be visible and damage may occur while in transit with Australia Post. Personalised Cookies cannot be held responsible for damage caused by Australia Post. Please ensure you allow for extra time for shipping incase of delays with Australia Post. We don't offer refunds if your cookies arrive late.

Sorry only currently shipping Australia wide

Certainly! Save on postage and pick up at our location in Wilston North Brisbane QLD.

No, however suppliers packing do put warnings on their products that may contain traces of nuts and other common allergens. VANILLA COOKIE WITH ICING CONTAINS: possible traces of nuts including peanuts possible traces of seeds contains egg contains gluten contains dairy

Cookies can last up to 8 weeks. Please store in a cool, dry, dark place (not fridge). Once opened please keep in sealed container.

Please communicate with us as soon as possible and we will do our best to accommodate any changes. As you can understand, cookies are perishable items and once personalised after you place your order we are unable to offer a refund.

We are currently offering gluten free options – contact us and we will work with you.

You have the option to select what date you would like your cookies to arrive by in the order form. We do our best to get your cookies as close to this date as possible, but keep in mind there are delays with Australia Post so ALWAYS bring forward your required date just in case. It’s better to be safe than sorry and unfortunately its out of our control if you haven’t allocated enough time. Head to our contact page and email us in the quote section if you have a specific date request or last minute orders. We will do our best to accommodate you.

YES! We are all about personalisation – if you need a little something special in there, we are more than happy to help you out. To add a personal message place this in 'additional information' under the booking calendar. Proceed to checkout and fill out the shipping info (receiver address) then on payment page select different bill address (sender details). No invoices or paperwork are provided in packaging.

Sorry unfortunately once an order has been sent, we cannot change the delivery address or get in contact with Australia Post. Please triple check your order details before you submit and don’t forget if you are sending to a Business don’t forget to include the Business name or Australia Post might reject it. If your item needs to be re-sent due to incorrect details, you will be responsible for re-delivery charges.

Once we have dispatched your order, you will receive a confirmation email and tracking number to keep an eye on your package.

Shipping is from $13.50 for express overnight/next day delivery for 1- 13 cookies (higher for more cookies and if there are gift boxes included). If your postcode doesn’t fall within Australia Posts next day guarantee you will receive it within two days. Postage costs include packaging, wrapping + handling charges 🙂

Your happiness is our number one priority. If you are not entirely satisfied with your order please contact us immediately. Email us hello@personalisedcookies.com.au and we will work together to resolve it.